Refund policy

Returns & Refunds Policy

At UNLEASH XP, we want you to love your purchase. If something isn't quite right, we're here to help.

This policy outlines our voluntary return policy and does not affect your rights under the Australian Consumer Law (ACL).

30-Day Change of Mind Returns

We offer a 30-day return policy for change of mind or incorrect size purchases.

To be eligible for a return, you must contact us within 30 days of receiving your order.

Returned items must:

  • Be unworn, unwashed and unused.
  • Be in their original condition.
  • Have all original tags attached.
  • Be returned in their original packaging where possible.
  • Be free from marks, stains, makeup, deodorant, perfume, body odour, pet hair or any other signs of wear.
  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

UNLEASH XP reserves the right to refuse a return if the item does not meet these conditions.

How to Start a Return

To request a return, please email us at info@unleashxp.com.au with:

  • Your full name
  • Your order number
  • The item(s) you wish to return
  • The reason for your return
  • Photos (if the item is faulty, damaged or incorrect)

Once your request has been approved, we will provide instructions on how to return your item.

Please do not send products back without first contacting us, as unapproved returns may not be accepted.

Return Shipping Costs

For change of mind or incorrect size returns, customers are responsible for the cost of return shipping.

We recommend using a tracked postage service, as UNLEASH XP cannot be responsible for items lost or damaged during return transit.

If your item is confirmed to be faulty, damaged or we have sent you the wrong item, we will cover the reasonable cost of return postage or provide a prepaid return option where appropriate.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is faulty, damaged or incorrect, contact us as soon as possible at info@unleashxp.com.au.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

We will assess the issue and work with you to provide an appropriate solution in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Exchanges

We currently do not offer direct exchanges.

If you require a different size or colour, simply:

  1. Request a return for your original item.
  2. Place a new order for the item you would like.

This is the quickest way to ensure you receive your preferred item before it sells out.

Items Not Eligible for Change of Mind Returns

For hygiene and operational reasons, we cannot accept change of mind returns for:

  • Gift cards
  • Personalised or customised products
  • Items marked as Final Sale or Clearance
  • Underwear, socks or other hygiene-sensitive items once opened

These exclusions do not apply where your product is faulty or your rights under Australian Consumer Law apply.

Refunds

Once we receive your returned item, it will be inspected.

We will notify you via email whether your refund has been approved.

If approved:

  • Refunds will be processed to your original payment method within 10 business days.
  • Your bank or payment provider may require additional processing time before the funds appear in your account.

For change of mind returns:

  • Refunds apply to the purchase price of the returned item.
  • Original shipping charges are not refundable.
  • Return postage costs are not refundable.

If your purchase was faulty, damaged or incorrectly supplied, any refund will be provided in accordance with your rights under the Australian Consumer Law.

If more than 15 business days have passed since your refund was approved, please contact us at info@unleashxp.com.au.

Free Shipping Orders

If your original order qualified for Free Standard Shipping (orders over $99) and you return part of your order, your refund will be based on the purchase price of the returned item.

UNLEASH XP will not retrospectively charge shipping simply because the remaining order value falls below the free shipping threshold.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Contact Us

If you have any questions regarding returns or refunds, we'd love to help.

Email: info@unleashxp.com.au

Thank you for supporting UNLEASH XP.